Our booking system rests on clear rules out of respect for your time and our stylists' work. Below we summarise booking, lateness, cancellation and gift card terms.
Booking
- In online booking you choose stylist, service and time; a confirmation SMS is sent.
- A reminder SMS arrives 24 hours before the appointment.
- Long hair, thick hair or special treatments may take longer; this is noted during booking.
Lateness
Lateness of up to 15 minutes is tolerated. For longer delays the treatment is shortened or rescheduled if it would disrupt the next appointment. If our stylist is late, we offer a coffee and a care treat for waits beyond 15 minutes.
Cancellation and changes
- Free cancellation and changes up to 12 hours before the appointment.
- For cancellations later than 12 hours on long treatments (colour, keratin, bridal hair) a 25% booking fee may be charged.
- For no-shows, a deposit may be requested for the next appointment.
Deposit
A 20% deposit is taken for treatments of more than three hours such as bridal hair, groom package, balayage and keratin; it is deducted from the total on the day. It is refunded if cancelled 48 hours before the appointment.
Gift card terms
Gift cards are valid for 12 months from purchase, can be used in all salons and for all services, and cannot be exchanged for cash. With partial use, the remaining amount stays on the card. The card code is sent by email.
Satisfaction
If you are not happy with the result, tell us within 7 days; we plan a free correction session with our stylist.